Windows 10 – Hello options greyed out

This can happen when when your computer is connected to a domain and the domain policy settings (GPOs) have NOT been set as follows:

Computer Configuration \ Administrative Templates \ System \ Logon \ Turn on convenience PIN sign-in  – Not Configured

Computer Configuration \ Administrative Templates \ Windows Components \ Windows Hello for Business

Set all options to not configured. And apply the GPO (gpupdate.exe /force or reboot).

Is it still not working? Maybe there’s another GPO active or you have to clean the old (wrong) registry settings.

They’re located at




Delete all the DWORD keys in there locations (not in the subfolders!).


So the options were greyed out because the setting was configured to enable it. Seems a little counter-intuitive to me….




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